Refund policy


SECTION 1:

 

ACRYLIC POUR WORKSHOPS

Acrylic Pour Workshop Refund/Reschedule Policy

Note: This policy applies to registrations made on www.painttastic.com

At Paint-tastic by Ellie, we are dedicated to providing organized, enjoyable, and memorable Acrylic Pour Workshops. Please review the following refund, reschedule, transfer, and attendance terms before registering.

Registration Finality and Options ✨

All registrations are considered final; however, the following options are available if your plans change:

  • REFUND REQUEST
    Cancel your registration and receive a refund, minus a $15(+HST) per seat Processing & Re-listing Fee.
  • ONE-TIME RESCHEDULE
    Move your registration to another event, subject to availability. The Processing & Re-listing Fee is waived for the first reschedule only.
  • SEAT TRANSFER
    Transfer your seat to another individual for the same event at no charge. Simply have the person attend using the name provided during registration.

This fee helps cover advertising, administration, coordination, materials preparation, and the potential loss of a previously sold seat.

Group Registration Policy 👥

When a group registers for an event, the registration is treated as a commitment for the booked number of seats.

If one or more members of a registered group become ill or are unable to attend, the remaining members of the group are still expected to attend the booked event. The full group registration will not be cancelled or rescheduled because some members of the group are unable to attend.

Any absent group member may request a refund, reschedule, or seat transfer under the options listed in this policy.

Refund Policy for Event Cancellations 🌧️

If an event is cancelled by Paint-tastic by Ellie due to inclement weather or other unforeseen circumstances, participants may choose one of the following options:

  1. Refund Request: Receive a refund, minus a $15(+HST) per seat Processing & Re-listing Fee.
  2. Reschedule Option: Move the registration to another available event. There is no time limit to reschedule when the cancellation is initiated by Paint-tastic by Ellie.

Emergency Closures, Lockdowns, and Government Restrictions 🚨

If a workshop cannot proceed due to circumstances beyond the control of Paint-tastic by Ellie, including but not limited to government-mandated lockdowns, public health restrictions, emergency orders, pandemics, natural disasters, venue closures, or other widespread emergency events, the affected workshop will be postponed rather than treated as a standard cancellation.

Because workshop registrations involve advance costs, planning, materials, staffing, advertising, administration, and reserved seating, registrations will not be automatically refunded due to emergency closures, lockdowns, or government restrictions.

Affected participants may choose one of the following options:

  1. Rescheduled Event Date: Attend the rescheduled date for the original workshop once operations are permitted to resume.
  2. Event Credit: Receive a credit equal to the value of the original registration, which may be applied toward a future Paint-tastic by Ellie workshop or event, subject to availability.
  3. Seat Transfer: Transfer the registration or credit to another individual at no charge.

Refunds during emergency closures, lockdowns, government restrictions, or other emergency events will not be issued except where required by applicable law or approved at the sole discretion of Paint-tastic by Ellie.

No Show Policy 🚫

Registrants who do not attend the event without prior notice will forfeit their seat. No refunds or reschedules are provided in the case of a No Show.

We appreciate your understanding and cooperation with our refund/reschedule policy. If you have any questions or require assistance, please contact us at contact@painttastic.com or (226) 545-0468.

Thank you for choosing Paint-tastic by Ellie. We look forward to seeing you at an upcoming workshop!


SECTION 2:

 

PRIVATE EVENTS

Private Parties Policy 🎨

At Paint-tastic by Ellie, we specialize in hosting private pour parties customized to your preferences. Please review the following details about booking private events:

Booking Deposit Requirement

A booking deposit is required to secure your private pour party date. The deposit is 50% of the minimum party cost, which varies based on the service area.

  • Please see our Private Parties page for detailed party quotes.
  • For the most accurate party quotes, contact us with your location and selected options.

Extras and Customization

  • Upgrade your experience with alternative painting options, including:

To customize your private pour party, please contact us with your chosen options and location for a tailored quote.

For any questions or to book your private event, please contact us at contact@painttastic.com or (226) 545-0468.


SECTION 3:

 

PRIVATE EVENTS IN PUBLIC VENUES

Private Events in Public Venues Policy 🎨

At Paint-tastic by Ellie, we offer the opportunity to host private events in our public venues, subject to availability from us and the venue. Please review the following rules and guidelines for private events held in our public venues:

Venue Availability and Scheduling:

  • Private events must be scheduled for times when our racking is empty from previous or future events to store the paintings.
  • Availability of our venues for private events is subject to both our availability and the venue's availability.

Ticket Sales and Pricing:

  • If tickets for the private event will be sold by the party host, we do not permit our ticket prices to be increased. This policy is in place to avoid confusion regarding our regular Acrylic Pour Workshops and to maintain our reputation.
  • We do not support fundraising events with this service.

Venue Specifics:

  • Each venue may have different fees, minimum spend requirements, capacity limits, and availability. It is the responsibility of the party host to check availability with the venue before confirming a party date with us.

Booking Deposit:

  • A booking deposit of 50% of the Minimum Party Rate for its service area is required to secure any private event date in our booking system. This deposit is applied to the total party cost after the event is completed.


SECTION 4:

 

PRIVATE EVENTS CANCELLATION

Private Events Deposit Policy 🎨

At Paint-tastic by Ellie, we require a deposit to confirm bookings for our private pour parties. Please review the following policy regarding deposits and cancellations:

Deposit Amount

A deposit equal to 50% of the Minimum Party Rate is required at the time of booking to secure your event.

DEPOSIT AND CANCELLATION POLICY FOR PRIVATE EVENTS

1. Deposits and Rescheduling:

When a private event is booked, a 50% deposit is required to secure the date.

Cancellations with 7 or more days’ notice will allow the customer to either:

  • Reschedule the event to a new date within the same calendar year, or
  • Receive a refund of the deposit, minus a 15% administrative fee.

2. Cancellations with Less Than 7 Days’ Notice:

Customers cancelling with less than 7 days’ notice can choose to:

  • Reschedule the event to a new date, subject to availability. The original deposit will be applied to the new event, or
  • Receive a refund of the deposit, minus a 25% administrative fee.

For any questions about this policy or assistance with your booking, please contact us at contact@painttastic.com or (226) 545-0468.

Thank you for choosing Paint-tastic by Ellie. We look forward to making your event unforgettable!